Why do you have a cancellation policy? I mean, I didn't go to my session, so I shouldn't have to pay, right?

In therapy, we often discuss the importance of boundaries, so we must also have them for ourselves as professionals.

Having a cancellation policy would refer to a financial boundary.

Policy and procedures allow for appropriate boundaries and sustainability for our therapists. We highly encourage financial boundaries through our policies to help promote the well-being and self-preservation of your therapist to prevent burnout and financial predictability.

This is not to be mean or to "punish" you for not coming to a therapy session or it does not mean that we do not care. Just like any service, like getting your hair done or canceling a doctors appointment will result in a late charge.

 We understand life happens and do our best to offer grace in emergencies. We generously offer one grace for these purposes every six months. Some examples of emergencies are car accidents, deaths in the family, hospitalization, or extreme illness. However, it is important to note that work issues or schedule changes do not constitute emergencies. This cancellation policy applies even if missing the appointment was unintentional.

Did you know your therapist is only getting paid for a session if you are meeting or if you don't show up and are charged the fee? We have a late cancellation policy in place to protect the livelihood of our providers. This is extremely important to us as we do not go into our profession for finances but because we care. So please kindly let us know 48 hours in advance when you are unable to attend a session, out of respect for your therapist, so they can fill that spot with another client,  able to plan their day appropriately or make other necessary arrangements without having to charge you. Thank you!